According to the American Customer Satisfaction Index (ACSI), Internet Service, Pay TV and Fixed Line Telephone Service providers were the bottom four in customer satisfaction. If not for the dreaded Health Insurance industry, the infamous ‘Triple Play’ would have won the trifecta in customer dissatisfaction.
The Auto (Lincoln/Ford, Honda, BMW), Full Service Restaurants (Cracker Barrel, Texas Roadhouse, Longhorn Steakhouse) and Cellular (Apple, Samsung, Motorola) industries were the top three.
The one bright spot for the “Triple Play’ providers, if there is one, is the slight uptick from the year before. But when you are at the bottom, there is only one way to go.
Source: ACSI 2016